Shipping & Returns Policy

Please review the information below before submitting a return request. This policy outlines our shipping charges, return eligibility, exclusions, refunds, store credit, and return conditions.

Shipping Policy

We aim to dispatch orders as quickly as possible.

Delivery timeframes are estimates only and may vary depending on the delivery location, courier and circumstances outside our control.
We are not responsible for delays caused by third-party delivery providers, weather, natural disasters, industrial action or other unforeseen circumstances.
Please ensure your delivery details are correct when placing your order. Additional delivery charges may apply if an order needs to be redirected or re-delivered due to incorrect information provided by the customer.

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review the following conditions before submitting your request.

Return Eligibility

New and unopened items may be returned within 14 days of purchase or delivery for store credit or an exchange, subject to the exclusions below.

Change-of-mind purchases are not eligible for a refund. They may be returned for store credit or an exchange only and will incur a 20% restocking fee.

The following items are not eligible for return or exchange:

Clearance items

Return Conditions

To be eligible for a return, items must:

Be unused and in their original condition
Be returned in their original packaging
Have all original product tags attached and in their original condition

Items that have been opened or used may not be eligible for a refund, exchange, or store credit. All returns are subject to assessment and staff discretion.

How to Request a Return
To initiate return, please follow the instructions provided on our Request a Return page.

Returns Due to Our Error

If your return is the result of an error on our part—for example, if we sent you the wrong item or the product is defective—we will provide a return shipping label at no cost to you.

In these circumstances, you may also be eligible for a full refund.

Refunds & Store Credit

For eligible returns, we offer store credit or an exchange for another product.

Refunds are only provided at the discretion of staff and/or where the return is the result of an error on our part.

Contact Us

If you have any questions or concerns regarding your return, please contact our customer service team through our website contact form or call 0495 012 341 for return assistance.

Thank you for your understanding and support. We appreciate your business and look forward to welcoming you back!