Last updated: 7 September 2026
Welcome to Falcon Optics. By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About Falcon Optics
Falcon Optics is the authorised Australian distributor for Falcon Optics thermal and night vision optics.
These Terms & Conditions apply to all visitors, customers and users of our website.
In these Terms & Conditions, “Falcon Optics”, “we”, “us” and “our” refers to Falcon Optics Australia and the business operating this website.
2. Using Our Website
Our website is provided for customers to browse our products, obtain information and make legitimate purchases.
When using our website, you agree not to:
- Use the website for any unlawful purpose
- Provide false or misleading information
- Attempt to access areas of our website or systems without permission
- Interfere with the operation or security of our website
- Introduce viruses, malicious software or harmful code
- Use our website in a way that may damage or disrupt our business or other customers’ use of the website
We reserve the right to restrict or refuse access to our website where we believe these Terms & Conditions have been breached.
3. Product Information
We make every effort to ensure that product descriptions, specifications, images and other information on our website are accurate and up to date.
However, images may vary slightly from the actual product due to photography, lighting, screen settings, packaging changes or manufacturer updates.
Product specifications and features may also change from time to time without notice.
If we discover an obvious error in a product description, specification or price, we reserve the right to correct the error and contact you where necessary before fulfilling the order.
4. Product Availability
All products are subject to availability. Placing a product in your shopping cart does not guarantee that the product will remain available. If a product you have ordered becomes unavailable, we will contact you to discuss the available options, which may include waiting for stock, selecting an alternative product, receiving store credit or receiving a refund.
5. Prices
All prices on our website are shown in Australian dollars (AUD) unless otherwise stated. Prices may change without notice.
Where applicable, prices include GST.
Shipping and any additional charges will be clearly displayed during checkout before you complete your purchase.
While we take care to ensure our pricing is accurate, genuine errors can occasionally occur. If an obvious pricing error is identified, we may contact you before processing the order and provide you with the option to proceed at the correct price or cancel the order.
6. Placing an Order
When you place an order through our website, you are requesting to purchase the selected products.
An order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to cancel or decline an order where:
- The product is unavailable
- There is an obvious pricing or product information error
- Payment cannot be confirmed
- We reasonably suspect fraudulent activity
- The sale may breach applicable laws or regulations
- We are otherwise unable to fulfil the order
If we cancel an order after payment has been received, we will arrange a refund of the amount paid.
7. Payment
Payment must be completed before an order is dispatched unless another arrangement has been agreed with us.
Payments may be processed through third-party payment providers. By using these services, you may also be subject to their individual terms and conditions.
We do not generally store complete credit or debit card details on our own systems.
8. Shipping & Delivery
We aim to dispatch orders as quickly as reasonably possible.
Delivery timeframes are estimates only and may vary depending on the delivery location, courier and circumstances outside our control.
We are not responsible for delays caused by third-party delivery providers, weather, natural disasters, industrial action or other unforeseen circumstances.
Please ensure your delivery details are correct when placing your order. Additional delivery charges may apply if an order needs to be redirected or re-delivered due to incorrect information provided by the customer.
9. Returns & Exchanges
Our Returns Policy applies to products purchased through our website and forms part of these Terms & Conditions.
New and unopened items may be returned within 30 days of purchase or delivery for store credit or an exchange, subject to our Returns Policy and applicable exclusions.
Change-of-mind purchases are eligible for exchange or store credit only and are subject to a 20% restocking fee.
The following products are not eligible for return or exchange:
- Clearance items
Returned products must be unused, in their original packaging and have all original product tags attached and in their original condition.
Products that have been opened or used may not be eligible for return, exchange or store credit. All returns are subject to inspection and approval.
Please refer to our Returns Policy for full details.
10. Faulty, Damaged or Incorrect Items
If you receive a product that is faulty, damaged or different from what you ordered, please contact us as soon as possible so we can assist you.
Where the issue is due to an error on our part, we will arrange an appropriate solution and, where applicable, provide a return shipping label at no cost to you.
Your rights under the Australian Consumer Law are not affected by this policy.
11. Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Nothing in these Terms & Conditions is intended to remove, restrict or limit any rights or remedies you may have under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other appropriate remedy where a product does not meet the required consumer guarantees.
12. Product Responsibility & Legal Requirements
Customers are responsible for ensuring that products purchased from Falcon Optics are used safely, appropriately and in accordance with manufacturer instructions and applicable laws.
Certain products may be subject to specific Australian laws, regulations or restrictions.
It is the customer’s responsibility to ensure they are legally permitted to purchase, possess and use the products they order.
Where required, we may request additional information or documentation before completing an order.
We reserve the right to refuse or cancel an order where we reasonably believe the sale may breach applicable laws or regulations.
13. Intellectual Property
All content displayed on our website, including photographs, text, graphics, logos, product descriptions, videos and website designs, is owned by or licensed to Falcon Optics unless otherwise stated.
Website content may not be copied, reproduced, modified, distributed or commercially used without our prior written permission.
All third-party trademarks, logos and brand names remain the property of their respective owners.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience only. We do not control or accept responsibility for the content, security, availability or privacy practices of third-party websites.
You should review the terms and privacy policies of any third-party website you choose to visit.
15. Website Availability
We work to keep our website operating reliably and ensure the information displayed is accurate.
However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.
16. Liability
To the maximum extent permitted by law, Falcon Optics Australia is not responsible for loss or damage arising from the use of our website or products where that liability can legally be excluded.
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot legally be excluded, including rights available under the Australian Consumer Law.
17. Privacy
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or purchase from us.
By using our website, you acknowledge that you have read our Privacy Policy.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.
Any updates will be published on this page, along with the updated “Last updated” date.
19. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia and the relevant state or territory in which Falcon Optics Australia operates.
20. Contact Us
If you have any questions about these Terms & Conditions, our products or your order, please contact us.
Falcon Optics
Phone: 0495 012 341
You can also contact us through our website.
Thank you for choosing Falcon Optics Australia.